What is protocol software (and when do you need it)?
If your team keeps re-doing the same kind of work — and someone occasionally misses a step — you need protocol software.
Read more →Notes on running repeatable work that holds up.
If your team keeps re-doing the same kind of work — and someone occasionally misses a step — you need protocol software.
Read more →An SOP describes the rules. A checklist makes the work happen. Most teams need both — but they start in different places.
Read more →A photo with a timestamp is the cheapest, most powerful piece of evidence a team can collect.
Read more →